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Real-life care stories

Get the most compassionate domiciliary care for your loved one from TLC Care at Home in Bewdley, Wyre Forest, Kidderminster, Stourport, Tenbury Wells and Cleobury Mortimer areas. We offer excellent care and support to ensure your loved ones are well looked after.

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Our stories

Read through some of our stories given below. To learn more about our services.

Indoor shot of smiling senior man and female carer enjoying coffee in living room

Mable and Tim’s journey with TLC Care At Home

Yvonne, the daughter of Mab and Tim, approached TLC Care at Home after a colleague’s recommendation. Yvonne explained that she and her husband did not live locally and her parents would need to have live-in care. Yvonne went on to explain Mab was suffering from dementia and Tim had been diagnosed with terminal cancer and wondered if we could help.


We arranged a meeting with all of the family members, and, with Mab and Tim’s help, a plan was put together. Tim had very strong views of how he wanted their care tailored, how many carers would be a part of their team and who they would be. We arranged meetings with the carers we had suggested. The meeting went well and the care team was put together.


Due to Mab’s dementia, we introduced a ‘daily diary’ where she could read the name of the person with her. We also placed pictures of all the carers with their names on, on the table close to where Mab sat so this would help Mab.


The carer would write down in Mab’s diary what they had been doing that day: Mab loved quizzes, crosswords and puzzles. The carer would join in and help; however, they didn’t stand much of a chance with the quizzes and crossword as Mab had a mine of information!


Time went on at a steady pace, and we would take them to their appointments, keep the household running steadily and help entertain the family when they came down for weekends.


We knew that time had started to run out for Tim as his cancer got progressively worse. We arranged a special lunch time meal with their favourite foods, put on some old 1930s music, and they had a lovely time. Tim even managed a little twirl with one of his carers. Unfortunately, Tim passed away, but he had his wish to pass away at home amongst his family and his memories.


We continued to care for Mab until she passed 18 months later. Again Mab had her wish, and did not to go into hospital, instead remaining at home in familiar settings and surrounded by people who loved her.

Doreen’s story

At TLC Care at Home, we were approached by the local authority asking if we had capacity for a lady who had suffered a stroke. We arranged to meet with Doreen in the hospital and visited her husband Ray at home. Ray needed help to support Doreen upon her return home and their home had been adapted in preparation. Doreen would now be living downstairs and would have a hospital bed, hoist and wheelchair. These changes were a shock to both of them. Before this happened, they loved their holidays abroad and were constantly off finding new adventures.


After Doreen’s return home, 2 carers visited 4 times a day. During our appointments, it gave Ray the opportunity to pop to the shops, visit family or just have a little time to himself. There is little doubt how hard this situation is on both of them; I guess they are in mourning for their old lifestyle. Time has gone by and they have both adapted to the situation a little more and their care support team have become friends.

Edward’s end-of-life story

I received a call from the CHC Team asking if we could help a gentleman who was at the end of his life. He needed a full support package to help him with his medication, food and personal care. Edward's daughter lived in London and he didn’t have anyone local to support him. We agreed to a package of 7 nights a week sleep-ins and 4 double up calls per day. I arranged to meet Marie, Edward’s daughter, and she helped me design a care package that her father would want.


During the following 3 months, we helped to arrange appointments and liaised with doctors, nurses and family. We made sure all of his medications were ordered in good time. We spoke to his family regarding any shopping that was required and updated them on any news. Eventually, the time we were there caring needed to be increased as Edward was adamant that he didn’t want to pass away in hospital but to die in the house he was born in some 60 years earlier. Edward got his wish and passed away surrounded by his loved ones.

Debbi’s story

I would like to say a huge thank you to everyone who helped Dad to be at home, it meant such a lot to him to get back here and it wouldn’t have been possible without your care.

The kindness, compassion and professionalism that you all showed were exceptional and dad was always commenting on how wonderful you all were. You all make such a huge difference to people’s lives and I just wanted you to know how very much we appreciated all of you.

Dad is a pretty resilient chap so we aren’t digging his grave yet and who knows, we may be seeing you again at some point in the future.

He has asked me to send you all his love, thanks and best wishes.


Stay safe and well.


Warmest wishes.


We are recruiting experienced and in-experienced care givers to support our domiciliary care provision, helping people with Learning Disabilities, Autism Mental Health, Palliative Care, Dementia, MS, MND, Stroke, and Frailty.


If you have a compassionate, kind and caring nature and would like to bring sunshine into the homes of the people we support, and if you are self-motivated, efficient and with a clean full driving licence, then we would like to hear from you.


Benefits include excellent rates of pay per hour, enhanced weekend pay, excellent mileage allowance and paid travel time, 28 days paid holiday (on a pro rata basis), uniform, PPE, ID badge and inclusive ongoing training and development with regular reviews. Please also see our Care Professional Job Opportunities page.

Do you have any questions after reading our real-life care stories?

Take a look at our FAQs, then contact our friendly team at TLC Care at Home Ltd in Bewdley, Wyre Forest, Kidderminster, Stourport, Tenbury Wells and Cleobury Mortimer.

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